Privacy Policy

1.1. Who We Are

SmoothLingo is a web application that allows you to generate text messages that are relevant to the context of a conversation with a user represented by a Match profile. SmoothLingo can be used in a variety of contexts where users need to track and manage their interactions with others.

1.2. Purpose of the Policy

This Privacy Policy explains how we collect, use, and share your personal information when you use the SmoothLingo service. Our goal is to be transparent about our data practices and to ensure your data is handled responsibly and in accordance with applicable laws.

1.3. Consent to this Policy

By using SmoothLingo, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our service.

1.4. Third-Party Services

SmoothLingo may use third-party services such as Google Tag Manager and Google Analytics to understand and improve user experience. These services may collect and use data in accordance with their own privacy policies. We recommend that you review the privacy policies of any third-party services that we use.

2.1. Information Provided by the User

When you register for an account with SmoothLingo, we collect the information you provide to us. This may include your email address, cryptographical hash of your password, and any other information you choose to provide during the registration process.

If you create a Match within the SmoothLingo service, we also collect the information that you input about the Match, including their name, profile bio (i.e., description), associated prompts, and any messages exchanged.

2.2. Automatically Collected Information

We collect some information automatically when you use our service. This may include your IP address, browser type, device type, operating system, the pages you view on our website, the dates and times you access our service, and other usage information. We collect this information using various technologies, including cookies and Google Tag Manager and Google Analytics.

3.1. To Provide and Improve the Service

We use your information to provide the SmoothLingo service to you, and to allow us to understand how you use our service so we can improve and enhance your experience. This includes using your information to create your account, facilitate interactions, analyse usage patterns, and develop new features.

3.2. To Communicate with You

We use your information to communicate with you about the SmoothLingo service. This may include sending you service updates, technical notices, security alerts, and administrative messages.

3.3. For Marketing Purposes

With your consent, we may use your information to send you promotional communications about SmoothLingo products, services, offers, and events that we think may be of interest to you. You will have the ability to opt out of such communications if you choose to do so.

4.1. For Legal Reasons and to Protect SmoothLingo

We may use your information if we think it’s necessary for legal reasons or to protect the safety, rights, or property of SmoothLingo, our users, or the public. This could include sharing information for the purpose of detecting and preventing illegal activities, fraud, or security breaches.

4.2. For Research and Analytics

We use Google Analytics to understand how users interact with our service. This helps us measure the performance of our service, identify trends, and improve the overall user experience.

5.1. How We Use Cookies

We use cookies and similar technologies to understand how you use our service and to improve your experience.

5.2. Your Consent

When you first visit our site, a tracking consent banner will appear. We will only deploy cookies and similar tracking technologies if you agree to their use via the consent banner.

5.3. How to Control Cookies

Even after giving your consent, you have the right to change your tracking consent settings at any time. To do this, click on the “Manage Tracking Consent” button at the bottom of this page.

5.4. Google Analytics

We use Google Analytics to help us understand how you use our service. Google Analytics uses cookies to track user interactions with our service, such as the pages you visit and the features you use. We deploy Google Analytics cookies only if you have given your consent for their use. We use this information to improve our service. For more information about how Google uses data when you use our service, please visit https://policies.google.com/technologies/partner-sites.

6.1. With Your Consent

We will share your personal information with companies, organisations, or individuals outside of SmoothLingo when we have your consent to do so.

6.2. For Legal Reasons

We will share personal information with companies, organisations, or individuals outside of SmoothLingo if we believe that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request.
• Enforce applicable Terms of Service, including investigation of potential violations.
• Detect, prevent, or otherwise address fraud, security, or technical issues.
• Protect against harm to the rights, property or safety of SmoothLingo, our users, or the public as required or permitted by law.

6.3. With Third-Party Service Providers

We may share your personal information with third party service providers who perform services on our behalf, such as analytics providers and payment processors. These third parties are required to use your personal information only as necessary to provide these services to us.

6.4. In the Event of a Business Transfer

If we are involved in a merger, acquisition, or sale of assets, we may transfer your personal information to the new owner. In such cases, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

7.1. Access, Update, or Delete Your Information

To delete your account and associated personal information, contact support using the details provided in the "Contact Us" section below.

7.2. Opt-Out of Marketing Communications

If you have opted in to receive marketing communications from us, you can opt out at any time by following the unsubscribe link in the communication, or by updating your settings in your SmoothLingo account.

7.3. Cookies

As described in Section 5 of this policy, you can control or reject tracking consent via the “Manage Tracking Consent” button at the bottom of this page.

7.4. Portability

In some jurisdictions, you have the right to receive a copy of the personal information we hold about you in a structured, machine-readable format, and to transmit this information to another service provider.

7.5. Complaints

If you have a concern about our data practices, we encourage you to contact us using the details provided in the "Contact Us" section below so we can resolve the issue. Depending on your jurisdiction, you may also have the right to file a complaint with your local data protection authority.

8.1. Retention Periods

SmoothLingo retains your personal data as long as it is needed for the purposes outlined in this Privacy Policy and for any additional period as required or permitted by applicable law. The data retention period may vary depending on the type of data and the reason for processing it.

8.2. Retention Policies

We understand that data should be kept only as long as it’s useful and have therefore designed our data retention policies to ensure that we don’t hold onto data longer than is necessary.

8.3. Data Backups

We consistently back up your data, which not only protects us from a compliance standpoint, but also reduces or eliminates the risk of data loss in the event of an outage or unexpected downtime.

8.4. Transparency

We are transparent with our customers, subscribers, and users about what information we intend to hold on to, how it will be stored, and how it will be used.

8.5. User Control

We provide you with control over how your data is used wherever possible. If you wish to request the deletion of your personal data, please contact us using the details provided in the "Contact Us" section below.

9.1. Security Standards

We take the security of your data very seriously. SmoothLingo implements various measures to ensure the protection of your data from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, the use of encryption technologies and authentication tools.

10.1. Rights Under Data Protection Laws

Under certain circumstances and depending on where you reside, you have rights under data protection laws in relation to your personal data. These rights may include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

10.2. Exercising Your Rights

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

11.1. Policy Updates

We reserve the right to amend this Privacy Policy at our discretion and at any time. If we make changes to this Privacy Policy, we will provide notice of such changes, such as by sending an email, providing a notice through our Service, or updating the date at the top of this Policy. Your continued use of our Services following the posting of changes and/or our notifying you, constitutes your acceptance of such changes.

12.1. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights as outlined in this Privacy Policy, please contact us at support@smoothlingo.com